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Old 10-03-2024, 11:27 AM   #1
Varyon
 
Join Date: Jun 2013
Default Missing Pyramid issues

My apologies if this has already been answered before (I did look for an answer, but failed to find one), or if this is the wrong forum, but I've noticed an issue with my Downloads. Namely, only the Pyramid issues that I purchased individually are available for download, those that I got as part of a subscription do not show up at all. Is there another way to get to these downloads, or do I need to open a ticket with support to get the issues added back in (fortunately, the orders from when I purchased - and renewed - my subscription are still there, so I should be able to provide order numbers if needed)?
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Old 10-13-2024, 05:32 AM   #2
johndallman
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Default Re: Missing Pyramid issues

Seems like time to open a ticket, doesn't it?
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Old 10-13-2024, 02:24 PM   #3
Alden Loveshade
 
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Default Re: Missing Pyramid issues

Quote:
Originally Posted by johndallman View Post
Seems like time to open a ticket, doesn't it?
Agreed. As it's been 10 days since the question was posted, I'd open a ticket.
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Pyramid #4/4: Fantasy/Magic II The Alchemists' Guild and much more
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Old 10-14-2024, 11:32 AM   #4
Varyon
 
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Default Re: Missing Pyramid issues

Agreed, and I just opened a ticket. We'll see how it goes.
EDIT: Aaaand, it's fixed. The issues aren't showing up in my downloads quite yet, which I assume is just because it takes a bit for them to do so, but they're immediately available through the comp order they added to my account. Excellent, speedy customer service.
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Last edited by Varyon; 10-14-2024 at 12:59 PM.
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Old 10-15-2024, 08:00 AM   #5
Varyon
 
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Default Re: Missing Pyramid issues

One last update on this, as of this morning (likely earlier, but I didn't get a chance to check until now), all the missing Pyramid articles are in the downloads section for my account.
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Old 10-15-2024, 08:38 AM   #6
Alden Loveshade
 
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Default Re: Missing Pyramid issues

Quote:
Originally Posted by Varyon View Post
One last update on this, as of this morning (likely earlier, but I didn't get a chance to check until now), all the missing Pyramid articles are in the downloads section for my account.
Excellent!
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Pyramid #4/4: Fantasy/Magic II The Alchemists' Guild and much more
GURPS Fantasy Folk: Elves
My first GURPS supplement
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