Steve Jackson Games - Site Navigation
Home General Info Follow Us Search Illuminator Store Forums What's New Other Games Ogre GURPS Munchkin Our Games: Home

Go Back   Steve Jackson Games Forums > Illuminati Headquarters > SJ Games Discussion

Reply
 
Thread Tools Display Modes
Old 05-18-2023, 06:50 PM   #1401
Farmer
 
Farmer's Avatar
 
Join Date: Nov 2004
Location: Sydney, Australia
Default Re: Report To The Stakeholders

PS - they offer multiple shipping options to buyers so you can balance between speed and cost or preferred carriers.
__________________
Farmer
Mortal Wombat
"But if the while I think on thee, dear friend
All losses are restored and sorrows end."
Farmer is offline   Reply With Quote
Old 05-19-2023, 03:11 PM   #1402
DouglasCole
Doctor of GURPS Ballistics
 
DouglasCole's Avatar
 
Join Date: Sep 2004
Location: Lakeville, MN
Default Re: Report To The Stakeholders

Quote:
Originally Posted by Farmer View Post
PS - they offer multiple shipping options to buyers so you can balance between speed and cost or preferred carriers.
I posted this to SJ in a private note, but you can get burned by this (and I have). The different speed options default to "or whatever is available" if there's a crunch at the time of shipping. My "economy" box got sent "air express" because it crossed over an invisible-to-me-at-the-time line from "normal shipping" to "holiday nuttiness."

It still wound up being no MORE expensive than one-at-a-time parcels from US to Australia via USPS. But it was definitely a lot more than I collected in shipping on each parcel!
__________________
My blog:Gaming Ballistic, LLC
My Store: Gaming Ballistic on Shopify
My Patreon: Gaming Ballistic on Patreon
DouglasCole is offline   Reply With Quote
Old 06-29-2023, 12:32 AM   #1403
Paulon
 
Join Date: Feb 2005
Default Re: Report To The Stakeholders

I find I'm in total disagreement about the state of Warehouse 23 as described in the Report to the Stakeholders at present. It's fundamentally broken and unusable for digital distribution. It's not a case of Ehhh, it's an outright failure.

1) Updated files aren't notified. The recent updates of files I own I discovered only through the update announcement thread. This is completely unacceptable from a customer viewpoint.

2) Previous orders in a customer account are unsorted. New orders (I only have one so far) appear to be the first displayed, but after those, there is no consistent ordering.

3) There is no way to search or filter previous orders or purchased files. I have 61 pages of orders on my Warehouse 23 profile page. I had to go through 54 of them to find the files updated today. That's unusable when compared to the previous site.

At this point, when it comes to new purchases, I'm refusing to use Warehouse 23 until the above points are fixed. I'd rather do without new releases and wait for them to appear on Drivethru than support Warehouse23 in it's current state. Hopefully by the time the next Stakeholder Report comes out this will have changed, but most of the problems were pointed out a year ago and have yet to be addressed.
Paulon is offline   Reply With Quote
Old 06-29-2023, 07:44 AM   #1404
Steven Marsh
 
Steven Marsh's Avatar
 
Join Date: Aug 2004
Default Re: Report To The Stakeholders

Quote:
Originally Posted by Paulon View Post
3) There is no way to search or filter previous orders or purchased files. I have 61 pages of orders on my Warehouse 23 profile page. I had to go through 54 of them to find the files updated today. That's unusable when compared to the previous site.
Are you talking about the download list? That one seems to list things in a rational (alphabetical, searchable) way, all on one page from my POV, but I'm not quite sure what you're seeing... (Or are you talking about the order-download page, and that works better for you for some reason?)
__________________
Steven Marsh
Steve Jackson Games
smarsh@sjgames.com
Steven Marsh is offline   Reply With Quote
Old 06-29-2023, 05:46 PM   #1405
adm
 
adm's Avatar
 
Join Date: Aug 2004
Location: MO, U.S.A.
Default Re: Report To The Stakeholders

Your new shop will not let me update my expired card, nor add a new card.

Yes the new shop is still broken.
__________________
Xenophilia is Dr. Who. Plus Lecherous is Jack Harkness.- Anaraxes
adm is offline   Reply With Quote
Old 06-30-2023, 09:59 AM   #1406
Aleph
Administrator
 
Aleph's Avatar
 
Join Date: Aug 2006
Location: The Central Network
Default Re: Report To The Stakeholders

Quote:
Originally Posted by adm View Post
Your new shop will not let me update my expired card, nor add a new card.

Yes the new shop is still broken.
If you are having issues with the store, please contact help@sjgames.com so the staff that handles customer service issues for it can be sure to see it and help you with the issue.
Aleph is offline   Reply With Quote
Old 06-30-2023, 06:35 PM   #1407
adm
 
adm's Avatar
 
Join Date: Aug 2004
Location: MO, U.S.A.
Default Re: Report To The Stakeholders

Done.

If everyone who wants to spend money in your store needs tech support to do so.

Your new store is broken.
__________________
Xenophilia is Dr. Who. Plus Lecherous is Jack Harkness.- Anaraxes
adm is offline   Reply With Quote
Old 04-18-2024, 08:30 AM   #1408
thorr-kan
 
Join Date: Sep 2008
Default Re: Report To The Stakeholders

Thank you for sharing the 2023 report.

"Well, it was a rebuilding year, all right. 2024 will be, as well."

I'm a Detroit Lions fan; I feel the above statement in my *bones*. May SJG's rebuilding be as fruitful, but not take as long.
__________________
I have a blog; come see what I've created: https://thewhiteminotaur.wordpress.com/
-The 2024 Character Creation Challenge (#charactercreationchallenge):
https://thewhiteminotaur.wordpress.c...tionchallenge/
thorr-kan is offline   Reply With Quote
Old 04-18-2024, 11:00 AM   #1409
SSlemmons
 
Join Date: Jan 2024
Location: Small town red state hell.
Default Re: Report To The Stakeholders

I always love to read the Stakeholders Report -- it's just cool to follow a company that will give that kind of candid update to the public.

I always wish I could do more to support the company, especially in an off year. I try to shell out some cash for the games throughout the year, but of course, I'm not buying enough to keep the whole joint afloat... :/
SSlemmons is offline   Reply With Quote
Old 04-19-2024, 11:33 AM   #1410
dbm
 
Join Date: Sep 2004
Location: Lancashire, UK
Default Re: Report To The Stakeholders

Please work out how to sell things to the UK again, we’d like to be able to buy more of your stuff. :-)
dbm is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Fnords are Off
[IMG] code is Off
HTML code is Off

Forum Jump


All times are GMT -6. The time now is 05:47 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2024, vBulletin Solutions, Inc.