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Originally Posted by Shadlyn
But we do actually prefer that you contact us instead of the original retailer - if you contact us, we can send out a single card. If you go through the retailer, we still eventually deal with the replacement...but now we're sending out a complete set!
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Sorry, I thought I remember a similar situation in which you suggested the poster go back to the original retailer first. Perhaps that was a situation where the entire product (like a book) would have to be replaced anyway.