Originally Posted by Archangel Beth (Post 2449395)

I had thought I'd seen that exact tag on things earlier on the Shopify store, but I literally dug up the order that says I have GURPS Romulans, clicked on it, got to https://sjg-warehouse-23.myshopify.c...31884915048551 successfully, and If there's a tag there... Where should it be? (Is it my ancient browser that cannot find it?)

OH, interesting. I click on GURPS Classic: Aliens, and there's the big Already Purchased, nice and visible under its name.

So it's books-by-other-publishers (Amarillo Design Bureau in that case) that aren't working...? Ah, but no.

Okay, I am clicking from my "Orders" files on the Shopify site:

https://sjg-warehouse-23.myshopify.c...31887602483303 gets a 404 when I attempt to check its page.

https://sjg-warehouse-23.myshopify.c...31887593177191 is not marked as owned.
https://sjg-warehouse-23.myshopify.c...31887512666215 not marked.
GURPS Supporting Cast: Age of Sail Pirate Crew: not marked.
GURPS Fourth Edition Combat Cards not marked
GURPS Power-Ups 3: Talents not marked

GURPS Space 4e: Marked owned.

...in that one, the commonality is that the ones with color covers are properly marked. All the others don't have fancy color covers.

But in the very next order, none of GURPS Classic Space Atlas 1-3, nor GURPS Supers (4e), are marked as owned, and they all have fancy covers.

Checking another order, and the "not-SJG" streak is broken:
https://sjg-warehouse-23.myshopify.c...31885249577063 is marked as owned.
Freebie https://sjg-warehouse-23.myshopify.c...31887593832551 is marked as owned.
Spell Charts: marked as owned.
Skill Categories: marked as owned.

https://sjg-warehouse-23.myshopify.c...31887444574311 has a 404.

...So it's kind of random for me. I'm not going to bombard you with the rest of the things that I'm clicking from my "your orders" lists that... aren't showing up as owned, but there's definitely more.

RANDOM BUG, WOOHOO! •hands over the booze•

Originally Posted by DeadParrot (Post 2449304)

Order R373660570 didn't make the trip to the new system. Did the xfer process skip free orders? It was the stl file for the free octopus warrior.

Originally Posted by maximara (Post 2449601)

I tried to look at the new Shopify Store and it loads so slowly (on a 80.97 Mbs connection) that it is unreal. What was wrong with the old store? To paraphrase an old saying 'if it isn't broke don't dork with it.'

Originally Posted by Farmer (Post 2449789)

The new store loads essentially instantly for me:

Pinging shops.myshopify.com [23.227.38.74] with 32 bytes of data:
Reply from 23.227.38.74: bytes=32 time=9ms TTL=56
Reply from 23.227.38.74: bytes=32 time=10ms TTL=56
Reply from 23.227.38.74: bytes=32 time=9ms TTL=56
Reply from 23.227.38.74: bytes=32 time=9ms TTL=56

Ping statistics for 23.227.38.74:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 10ms, Average = 9ms

That's from Sydney, Australia on a 108mbps connection, though shopify obviously have distributed points of presence so it's not all routing back to the US.

Originally Posted by Philip Villarreal (Post 2441201)

Have feedback? Post here on the forums! Please keep it to actual feedback/suggestions - comments on the layout, navigation, overall experience etc., are greatly appreciated.

Originally Posted by Philip Villarreal (Post 2449414)

We ported orders over on a specific date, so if this was placed after that date it most likely won't be there until we do another port.

Originally Posted by acmegamer (Post 2450486)

Been a bit nervous about starting up the cross over account, are there still problems with missing downloads etc? If I do open the new account on the new store front, will I still have access to my downloads at the old location until everything is sorted out?

Originally Posted by Archangel Beth (Post 2451455)

I've got access to everything on warehouse23.com. I'd advise setting up your matching account sooner rather than later, in order to be able to compare the imported records to the ones on warehouse23, personally.

Originally Posted by Alex Goodwin (Post 2452100)

Already mentioned this to info@warehouse23.com. Re-posting here to try to make sure I'm the only poor sod who didn't get what they were expecting when I bought something.

I purchased GURPS Character Assistant thru the shopify store, expecting it (as per the description) to be GCA 5 but ended up with GCA 4 , version b4.0.423.

Judging from the copyright date on the program code, the version I got is a little out of date (2012).

Update:
Customer support jumped on this like a starving poodle setting on a pork chop. I was able to re-download the file, and got GCA 5.0.189.

Originally Posted by Armin (Post 2452125)

My Downloads page only has 19 items listed. Nothing from my Warehouse 23 downloads that is marked COMP is included there, but my Warehouse 23 non-COMP downloads only lists 18 items. The odd one out is "The Fantasy Trip 2019 Postcard Contest (SJG37-5581)" which I seem to recall owning, but can't find in my SJGames download page at all.

So.... I guess that's my experience.

Originally Posted by Echo (Post 2454490)

b) a little concerned that my downloadable files aren’t transferred over and I need to register again with a new account. Please could my files/account be transferred over?

Originally Posted by Archangel Beth (Post 2454514)

You have to create a new account *using the email address from the old one*, so they can do the transfer. (In theory, you could try using your login/PW from your WH23 account, but this did not work for me (or others), and the "create a new account with the same email" did.)

Originally Posted by Michael Thayne (Post 2451353)

I just found out about the new store and it seems a huge fraction of my digital content is missing from my downloads page. Hard to say how much. Among other things, while I own the entire GURPS Dungeon Fantasy line, only one entry from that line is visible on my downloads page.

Originally Posted by Michael Thayne (Post 2456121)

After poking a bit, the number of orders on my "orders" page looks approximately correct (45 pages of orders!), it's just that tons of stuff is missing from the "downloads" page. As a webdeveloper myself I wonder if the database state is fine but the sheer number of files I own broke the UI.

Originally Posted by JackShadow (Post 2456359)

The different sites also don't match up on whether I've purchased an item.

Old shows I've bought GURPS Magical Styles: Dungeon Magic. New one doesn't, even when I follow the link in the order that I bought it in to get to the page.

Other items do match up, but not all.

Originally Posted by garysrock (Post 2456424)

I, too, just created an account, using the same email as my old W23 account. Nothing has transferred.

Originally Posted by Refplace (Post 2456895)

Remember this is just a test for now and they have explicitly said several rimes that not everything is working. I also suspect that the transfer program is a background program that checks account details before copying the data (to insure your privacy and security) and likely runs in off peak hours.

Originally Posted by philreed (Post 2456965)

Thank you!

Yes, the new site is not ready. Right now, we're still testing the features and still importing customer date from the old store. This is a slow process and we will make an announcement when everything is complete.

Originally Posted by Taneli (Post 2462079)

With the new Pyramid #4 backer thingy, if I purchase something from the new store, are the purchases also reflected in the old store?

Originally Posted by jcpatten (Post 2462471)

The email said 13% off GURPS for order $30 or more, and I ordered two things that showed up under GURPS DFRPG: DF Companion 3 and Black Hex Bases. The order is $31, but the discount code doesn't work. Is this expected behavior?

Originally Posted by Fred Brackin (Post 2469097)

I saw the announcement on facebook and went to try and follow instructions. My attempt to register a new account was rejected for poorly specified reasons. I was to fix "something" and try again.

One retry didn't work and I'm here telling you you've got bugs rather than being recursively rejected.

Originally Posted by Taneli (Post 2470244)

I must say that I strongly object against ending the old Warehouse 23 store before making sure that all the purchases I've made are available for download in the new store.

Looks like more than half of the products I've purchased are not available for me to download at this time.

Good job, 0/5

Edit: I just noticed that I can still access the old store for the purpose of downloading my goodies from there, thank you!

Originally Posted by adm (Post 2470322)

How do I find releases from companies that are NOT SJGames?

Originally Posted by Philip Villarreal (Post 2470328)

We are currently working on getting all of the 3rd party items correctly tagged so we can have a drop down menu for companies much like the old site.

Originally Posted by Taneli (Post 2470244)

I must say that I strongly object against ending the old Warehouse 23 store before making sure that all the purchases I've made are available for download in the new store.

Looks like more than half of the products I've purchased are not available for me to download at this time.

Originally Posted by Philip Villarreal (Post 2470308)

Your account on the old site should still be accessible. Can you email help@sjgames.com with your account info and which orders are missing so we can investigate?

Originally Posted by Philip Villarreal (Post 2470328)

We are currently working on getting all of the 3rd party items correctly tagged so we can have a drop down menu for companies much like the old site.

Originally Posted by Celjabba (Post 2470599)

…I was looking for a single nice thing to say…

Originally Posted by trystero (Post 2470677)

I have one: it's nice (overdue, but nice) to finally have the SJG web store support HTTPS. The old site was one of the last insecure HTTP bookmarks I had left.

Originally Posted by Christopher R. Rice (Post 2470871)

I've tried to log into the old site to see how many books I sold this month - something the new store doesn't seem able to do - and...it wouldn't let me in. What are authors supposed to do now?

Originally Posted by Refplace (Post 2470901)

I thought W23 stopped showing that years ago?