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Old 12-15-2017, 10:33 AM   #1
JMason
 
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Join Date: Aug 2004
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Default Are digital sales fulfilled while the store is "closed"?

Sorry if this is answered elsewhere, but when the Warehouse closes for the holidays, what does that mean for pdf sales? I'm hoping to get some money/giftcards for X-mas!
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Old 12-15-2017, 12:00 PM   #2
Steven Marsh
 
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Default Re: Are digital sales fulfilled while the store is "closed"?

Assuming that your order doesn't require any special attention (which nearly all PDF orders shouldn't), you should be able to order PDFs just fine during the break.
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Old 12-15-2017, 01:37 PM   #3
johndallman
 
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Default Re: Are digital sales fulfilled while the store is "closed"?

I've bought PDFs during previous SJG holiday periods and downloaded them immediately with no problems. If you need customer service for a problem, that will presumably have to wait until someone is back at work.
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Old 12-15-2017, 04:24 PM   #4
JMason
 
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Default Re: Are digital sales fulfilled while the store is "closed"?

Cool. Thanks for the info!

Here's hoping I get some X-mas money to spend!
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Old 12-19-2017, 09:33 AM   #5
brandonm
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Default Re: Are digital sales fulfilled while the store is "closed"?

Digital sales are added to your account (or links are created and emailed for Guest checkouts) automatically and immediately upon order completion. We should generally be considered closed from Dec 21st to Jan 1st but we do keep on eye on the servers to make sure everything is running as intended even during breaks. So assuming nothing Badô happens over the break, digital sales should continue to work just as they normally do and you can purchase with confidence knowing your files will be immediately available. Normal shipping of physical goods will resume after the break (Jan 2nd). Cheers!
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