Dungeon Fantasy Collected .pdf Fulfillment

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I received a Kickstarter announcement that fulfillment for Dungeon Fantasy Magic Items 2, Powered by GURPS by Warehouse 23 was complete. Following Phil Reeds advice from the Kickstarter page; Please contact kickstart@sjgames.com for support.

I sent an email and asked when I might receive the .pdf. I was then sent an email saying to click on the following link for an account at Warehouse 23. What is wrong with the account I have had since 2005-03-28? As I understand it, setting up multiple accounts on any of SJGames online services is grounds for getting banned.

For what it is worth, I have had many rewards for digital products provided through my Warehouse 23 account over the years, starting with OGRE, and last done with the Dungeon Fantasy Magic Items 2 book itself.