08-04-2008, 03:32 PM | #1 | |
Join Date: Jan 2007
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e23 Error
I'm getting the following error when I try to purchase 2 items from e23.
This is on almost every page including the login. Here's the error: http://s107.photobucket.com/albums/m...=e23-error.jpg Quote:
Name on the purchase: Jay Alverson (above amount) at 2:31 pm Pacific. >
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"Now you see me, now you don't, woof" -- The Invisible Vargr . . There are 10 types of people in the world. Those who understand binary, and those who don't. Last edited by Shrale; 08-04-2008 at 03:39 PM. |
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08-04-2008, 06:29 PM | #2 |
Join Date: Jul 2004
Location: Austin
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Re: e23 Error
Please do not use the forums for customer service issues -- our representatives do not read them on a regular basis, and cannot respond in a timely manner.
For *all* customer service issues, please email orders@sjgames.com or call 1-866-FNORD23 between 9am and 5pm, Central Time.
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Paul Chapman |
08-04-2008, 08:57 PM | #3 |
Join Date: Nov 2005
Location: Seattle, Washington
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Re: e23 Error
Nevertheless -- the status of particular orders notwithstanding -- there is a persistent "ssl_error_rx_unexpected_change_cipher" error on the e23 site (remarked on here and in at least one other thread) that is preventing certain browsers from correctly placing orders.
Might I suggest that you have your webmaster/server admin look into the status of your SSL certificate?
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-- Bryan Lovely My idea of US foreign policy is three-fold: If you have nice stuff, we’d like to buy it. If you have money, we’d like to sell you our stuff. If you mess with us, we kill you. |
08-04-2008, 09:16 PM | #4 | |
Join Date: Aug 2004
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Re: e23 Error
Quote:
Anyway, I'm going to bet that you're using Firefox 3; there's a bug in that program currently. This issue has been dealt with elsewhere (see this thread for more info, including a fix; the relevant post is second from the bottom). If your e23 account does not list the items you purchased, then the purchase has almost certainly not completed successfully; as I understand it, the code does "charge the credit card" and "add the item" in one fell swoop. If your e23 account does have the items, you have been charged at least once; I don't think it can charge you twice, but I'm not certain. Regardless, I would contact the proper customer support folks, as Paul suggested above. But following the linked tip should make your e23 shopping a bit easier in the future. |
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08-05-2008, 07:39 AM | #5 |
Join Date: Jan 2007
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Re: e23 Error
well next AM and no order email, so I'm guessing it didn't work.
thanks for the link to fix FF3. I'll give it another try later. >
__________________
"Now you see me, now you don't, woof" -- The Invisible Vargr . . There are 10 types of people in the world. Those who understand binary, and those who don't. |
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