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Old 08-19-2017, 02:20 PM   #1
JanMikal
 
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Default Getting Back My Stuff

So, I had purchased down downloaded several GURPS eBooks - notably Gun Fu and at least one or two others. I enjoyed themn thoroughly....and then, some while later, my laptop died. Catastrophic hard drive failure.

Unfortunately, all my titles were on that hard drive...and I do not know if they will be recoverable or not. Is there any way for me to re-download the titles that I purchased?
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Old 08-19-2017, 02:37 PM   #2
sjard
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Default Re: Getting Back My Stuff

If you purchased them from warehouse23, you should just be able to log back in there and redownload them.
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Old 08-19-2017, 02:41 PM   #3
Flyndaran
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Default Re: Getting Back My Stuff

That assumes they signed in using their account.
One reason why I love SJG, because my computers don't always give warning before they become ugly paper weights.

I once bought something after forgetting my password and procrastinating getting a new one. Eventually, when I gained a new paper weight, I just re-purchased the small product with my account. I now habitually sign even if I'm just looking at products
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Old 08-19-2017, 05:09 PM   #4
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Default Re: Getting Back My Stuff

They are at gencon now so it might be early next week but I would email sj games then give them a few days to respond they probably can help them. If you don't have a warehouse 23 user name you should get one.
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Old 08-20-2017, 12:51 PM   #5
Pragmatic
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Default Re: Getting Back My Stuff

I bought hundreds of ebooks when WotC was allowing PDFs years ago. Then they disallowed it. Then they allowed it again, through their preferred vendor.

Apparently, the vendor from whom I bought the majority of my PDFs went under. Thankfully, I've learned from previous computer crashes, so when I lost that computer, I had primary and secondary backups on external hard drives.

I trust SJGames to be around, so I know my stuff will be re-downloadable for years to come. The FORMAT of their "here are your products," I wouldn't mind changing. But given I own over 100 Pyramids (just to start), being able to search helps. Just wish they had a "you bought these in the last 60 days" section, so my recent purchases and latest couple of Pyramids were easy to find on one page. :-)
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Old 08-21-2017, 12:31 PM   #6
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Default Re: Getting Back My Stuff

Dunno 'bout y'all, but I wouldn't mind having access to the Pyramid vol. 2 archives I lost when my hard drive died hard around 2010.
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Old 08-25-2017, 07:17 PM   #7
JanMikal
 
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Default Re: Getting Back My Stuff

Unfortunately, I purchased the PDFs as a guest here - I didn't want to go to the hassle of making an actual account - more the fool me.
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Old 08-27-2017, 01:09 PM   #8
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Default Re: Getting Back My Stuff

Quote:
Originally Posted by JanMikal View Post
Unfortunately, I purchased the PDFs as a guest here - I didn't want to go to the hassle of making an actual account - more the fool me.
Perhaps you might try to contact SJ Games with the details of the orders (number, date, etc.) if you have kept the record.
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Old 08-28-2017, 12:21 PM   #9
HelloFromSamantha
 
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Default Re: Getting Back My Stuff

Hello

Samantha from SJGames Here!

Please contact us at http://www.warehouse23.com/contact
We'll be able to help you with your download.

What you will need to do before you contact us is create an account with Warehouse23 if you haven't already done so, email us and let us know what your username is, we will also need the email address and/or order number with the items you purchased and we will be happy to consolidate them into your new account.

Thanks again!
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Old 08-28-2017, 01:53 PM   #10
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Default Re: Getting Back My Stuff

Quote:
Originally Posted by HelloFromSamantha View Post
Hello

Samantha from SJGames Here!

Please contact us at http://www.warehouse23.com/contact
We'll be able to help you with your download.

Thanks again!
How many other game companies provide such stellar service?
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