ITL binding issues

DangTripleSixes · 04-01-2019, 08:30 PM

I received my I Want It All box, and I absolutely love everything you crammed into it. But I do have an issue with my hardback copy of ITL. The binding was loose when I removed it from the box, and when I opened the back cover, a hole appeared where the end page meets the binding.
Is anyone else having this issue?

JLV · 04-01-2019, 08:43 PM

Mine was fine. My recommendation is to take a picture of the damage and send it to Daryll at the Kickstarter e-mail for Steve Jackson Games so he can see what the problem is. It's possible they'll send you a replacement copy.

Frost Giant · 04-03-2019, 10:09 PM

Quote:

Originally Posted by JLV

Mine was fine. My recommendation is to take a picture of the damage and send it to Daryll at the Kickstarter e-mail for Steve Jackson Games so he can see what the problem is. It's possible they'll send you a replacement copy.

I sent in a picture of a damaged Ogre battlefield map and they sent me a replacement.

larsdangly · 04-03-2019, 10:18 PM

Mine was good, and this thread is the first such problem I've heard of. My guess is it's a one-off production error.

JLV · 04-04-2019, 01:11 AM

Quote:

Originally Posted by Frost Giant

I sent in a picture of a damaged Ogre battlefield map and they sent me a replacement.

That's awesome. One thing you have to say about SJG -- they do a very good job at customer service when there's a problem!

philreed · 04-04-2019, 04:20 AM

Quote:

Originally Posted by DangTripleSixes

I received my I Want It All box, and I absolutely love everything you crammed into it. But I do have an issue with my hardback copy of ITL.

Please email kickstart@sjgames.com for support.

04-01-2019, 08:30 PM	#1
DangTripleSixes Join Date: Apr 2019	ITL binding issues I received my I Want It All box, and I absolutely love everything you crammed into it. But I do have an issue with my hardback copy of ITL. The binding was loose when I removed it from the box, and when I opened the back cover, a hole appeared where the end page meets the binding. Is anyone else having this issue?

04-01-2019, 08:43 PM	#2
JLV Join Date: Nov 2010 Location: Arizona	Re: ITL binding issues Mine was fine. My recommendation is to take a picture of the damage and send it to Daryll at the Kickstarter e-mail for Steve Jackson Games so he can see what the problem is. It's possible they'll send you a replacement copy.

04-03-2019, 10:18 PM	#4
larsdangly Join Date: Dec 2017	Re: ITL binding issues Mine was good, and this thread is the first such problem I've heard of. My guess is it's a one-off production error.