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01-28-2018, 09:11 AM | #1 |
Join Date: Jan 2018
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GCA v4 - Was working on Win 10, now crashes on start w/ runtime error 380
So I've put sever hours of effort into troubleshooting this already, and the tech support email directed me to try making a thread here. so here we go, and thanks in advance.
------- The GCA will crash with a runtime error 380 on program start, and I seem unable to find any sort of information that will help me resolve it. I did have the GCA working successfully on this system earlier last year (Late summer, maybe July or August). Since then there have been several OS updates (but it's still Windows 10), and I believe that something in those updates either broke or uninstalled a necessary GCA component. My PC is currently running the Win 10 insiders preview, Slow ring https://i.imgur.com/ynl8ZUM.png http://i.imgur.com/neGUA16.png Per the program I am installing v 4.0.432, which, from what I can gather is the latest patch https://i.imgur.com/KCorG72.png https://i.imgur.com/bOydS2B.png I have tried the following so far:
Given the fact that the program was working but has stopped after a period where I wasn't using it, I have to assume that the runtime error is referring to a component that was removed/altered by one of the various OS updates that have occured in between. Unfortunately I have no way to isolate what that might be, nor can I find any sort of logging from the program that might indicate what might be failing. In digging around the web, I've found indications that Runtime error 380 could be caused by everything from missing C++ redists, to a missing font, to needing to have the program recompiled, depending on the program/runtime. Obviously, that is an exceedingly wide net of possibilities, and puts it well outside the realm of reasonable trial and error. Any assistance you can provide in getting my copy of GCA working again would be greatly appreciated. Please let me know what other information, is needed, if any. |
01-28-2018, 01:58 PM | #2 |
GCA Prime
Join Date: Aug 2004
Location: Portland, OR
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Re: GCA v4 - Was working on Win 10, now crashes on start w/ runtime error 380
Wow, you've already tried almost everything that it's possible to try. Congrats on your time and patience. And on your research, because yeah, 380 is not a helpful error when it comes to finding the problem.
After all the time and work you put in, the only thing I can think of left to try is this: make sure that you have a printer driver installed, and that you have a default printer set. If you already do, try a different one. (The component used for QuickView is sometimes too picky and crashy about printer settings.)
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Armin D. Sykes | Visit my GCA5 blog for updates and previews. | Get GURPS Character Assistant 5 now at Warehouse 23. |
01-29-2018, 03:52 PM | #3 |
Join Date: Jan 2018
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Re: GCA v4 - Was working on Win 10, now crashes on start w/ runtime error 380
If it wasn't obvious, Tech Support is my day job, so there's about a 50/50 shot of rage quitting, or getting what you saw up there :P
the tricky thing is that I don't actually have a home printer. Normally i just 'print' to PDF using Foxit Reader (It is set as a default printer though) I could try installing a random driver though to see if that helps anything. EDIT: tried installing an epson driver. that was a no go. i suppose i could try reinstalling, but i'm not sure that wouldn't just get me to the same spot. Is there any sort of event log or something that would help nail this down? Edit 2: I could also try opting out of the insider builds. that is also wreaking havoc with some other programs i have been trying to get running, so i wouldn't be doing it just for the GCA Last edited by Wobberjockey; 01-29-2018 at 04:15 PM. Reason: Updated information |
01-29-2018, 04:50 PM | #4 |
GCA Prime
Join Date: Aug 2004
Location: Portland, OR
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Re: GCA v4 - Was working on Win 10, now crashes on start w/ runtime error 380
I don't have a printer hooked up right now, either. Even when I do, I usually have a PDF printer set up as my default printer, so there's nothing wrong with that.
As for logs, I'm afraid that there's not anything there. GCA4 is written in ancient VB6, and there's not a lot of run-time logging that was available for inclusion with apps, so far as I can recall. I'm afraid I'm stumped on this one.
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Armin D. Sykes | Visit my GCA5 blog for updates and previews. | Get GURPS Character Assistant 5 now at Warehouse 23. |
01-29-2018, 05:21 PM | #5 | |
Join Date: Aug 2004
Location: Binghamton, NY, USA. Near the river Styx in the 5th Circle.
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Re: GCA v4 - Was working on Win 10, now crashes on start w/ runtime error 380
Quote:
http://www.misersoft.com/gca/docs.php Or right click and "Save as..." from the direct links below: Fix for 32-bit OS Fix for 64-bit OS
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Eric B. Smith GURPS Data File Coordinator GURPSLand I shall pull the pin from this healing grenade and... Kaboom-baya. |
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01-29-2018, 05:34 PM | #6 |
Join Date: Aug 2004
Location: Binghamton, NY, USA. Near the river Styx in the 5th Circle.
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Re: GCA v4 - Was working on Win 10, now crashes on start w/ runtime error 380
The other sneaky thing which has caused issues in the past is Data Execution Prevention (DEP). GCA is incompatible with DEP and crashes out when DEP is enabled for all programs. You can check out the FAQ entry on DEP as well as the linked thread with more information.
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Eric B. Smith GURPS Data File Coordinator GURPSLand I shall pull the pin from this healing grenade and... Kaboom-baya. |
01-30-2018, 02:27 AM | #7 |
Night Watchman
Join Date: Oct 2010
Location: Cambridge, UK
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Re: GCA v4 - Was working on Win 10, now crashes on start w/ runtime error 380
The DEP problem is presumably due to VB6? Will GCA5 suffer from it?
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The Path of Cunning. Indexes: DFRPG Characters, Advantage of the Week, Disadvantage of the Week, Skill of the Week, Techniques. |
01-30-2018, 03:46 PM | #8 | ||
Join Date: Jan 2018
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Re: GCA v4 - Was working on Win 10, now crashes on start w/ runtime error 380
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I have to wonder, is there some sort of VB redist somewhere that i can try installing to see if that's it? |
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01-30-2018, 05:47 PM | #9 |
Join Date: Oct 2010
Location: Longmont, CO
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Re: GCA v4 - Was working on Win 10, now crashes on start w/ runtime error 380
I ran into this problem too. It was working yesterday, and today it was not. In between, I switched the network printer (on another PC) from USB mode to ethernet mode. The default printer on the GCA computer had been set to that printer while it was in USB mode, and apparently that threw GCA off enough that it gave the "invalid property value" error. I set the default printer to the new network printer setup.
Make sure your default printer is set to something that exists. |
01-30-2018, 05:52 PM | #10 | |||
Join Date: Aug 2004
Location: Binghamton, NY, USA. Near the river Styx in the 5th Circle.
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Re: GCA v4 - Was working on Win 10, now crashes on start w/ runtime error 380
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__________________
Eric B. Smith GURPS Data File Coordinator GURPSLand I shall pull the pin from this healing grenade and... Kaboom-baya. |
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