My change was rejected?

Faolyn · 05-01-2014, 08:58 PM

I hope this is the right place to post this (I have contacted the store, but I'm covering all my bases). I log in, put some stuff in my crate, go to check out, and get an error message "The change you wanted was rejected. Maybe you tried to change something you didn't have access to." I haven't changed anything. Thoughts as to why I can't get anywhere? I've tried three different browsers.

ETA: fixed it. Never mind. How do I delete threads?

cybermancer2k1 · 05-01-2014, 10:22 PM

Care to share for those of us having the same problem?

t@nya · 05-02-2014, 04:18 AM

I have the same problem. :(

Prime Evil · 05-02-2014, 04:50 AM

I'm getting exactly the same problem. I've tried logging out and clearing my cookies, with no luck. I've also tried different browsers on different devices - also with no luck. However, it I view the source on the error page I can see the comment "This file lives in public/422.html" which tells me that we may be dealing with Rails 4. I dunno.

Faolyn · 05-02-2014, 05:08 AM

I completely re-entered my password, address, and phone number for both my billing and shipping address. Even though I hadn't changed any of them in the first place. I have no idea why it thought they were changed, but that did the trick. At least for that time--hopefully it'll still work the next time I want to buy something.

Prime Evil · 05-02-2014, 05:39 AM

Hmmm...that does seem to do the trick. Maybe this issue is triggered if you haven't saved all of the mandatory fields in your profile for it to pre-populate the checkout screen? If so, it's weird that it throws a cryptic error message rather than prompting you to fill in the missing information.

Jürgen Hubert · 05-02-2014, 05:49 AM

Thanks! I had the same problem, and I discovered that my shipping address had been deleted for some reason. Entering it anew has allowed me to proceed.

t@nya · 05-02-2014, 07:04 AM

Same here. Thanks very much.

brandonm · 05-02-2014, 11:36 AM

Hi Everyone,

This issue is related the shipping and billing addresses being blank in some Carts for a few customers. I'm still looking into what exactly caused this but the current fix is to simply go into your Account and edit/update your address.

If that does NOT work for you please contact us at info@sjgames.com and be sure to let us know you tried editing your address already.

Thank you,
Brandon

cybermancer2k1 · 05-02-2014, 11:56 AM

Faolyn's fix worked, but I want to report that you may have to take the extra step of logging out and then logging back in before completing your order.

05-01-2014, 08:58 PM	#1
Faolyn Join Date: Mar 2006 Location: Silver Spring, MD	My change was rejected? I hope this is the right place to post this (I have contacted the store, but I'm covering all my bases). I log in, put some stuff in my crate, go to check out, and get an error message "The change you wanted was rejected. Maybe you tried to change something you didn't have access to." I haven't changed anything. Thoughts as to why I can't get anywhere? I've tried three different browsers. ETA: fixed it. Never mind. How do I delete threads? __________________ On my blog: The Ravenblog and True Tales of the Ley Line Patrol: A WiP Campaign Setting. Last edited by Faolyn; 05-01-2014 at 09:07 PM.

05-01-2014, 10:22 PM	#2
cybermancer2k1 Join Date: Oct 2004 Location: Washington	Re: My change was rejected? Care to share for those of us having the same problem? __________________ "I am so old now. I used to have so much mercy." --The Doctor

05-02-2014, 04:18 AM	#3
t@nya Join Date: Nov 2005 Location: Newcastle, Australia	Re: My change was rejected? I have the same problem. :(

05-02-2014, 04:50 AM	#4
Prime Evil Join Date: Mar 2007 Location: Sydney, Australia	Re: My change was rejected? I'm getting exactly the same problem. I've tried logging out and clearing my cookies, with no luck. I've also tried different browsers on different devices - also with no luck. However, it I view the source on the error page I can see the comment "This file lives in public/422.html" which tells me that we may be dealing with Rails 4. I dunno.

05-02-2014, 05:08 AM	#5
Faolyn Join Date: Mar 2006 Location: Silver Spring, MD	Re: My change was rejected? I completely re-entered my password, address, and phone number for both my billing and shipping address. Even though I hadn't changed any of them in the first place. I have no idea why it thought they were changed, but that did the trick. At least for that time--hopefully it'll still work the next time I want to buy something. __________________ On my blog: The Ravenblog and True Tales of the Ley Line Patrol: A WiP Campaign Setting.

05-02-2014, 05:39 AM	#6
Prime Evil Join Date: Mar 2007 Location: Sydney, Australia	Re: My change was rejected? Hmmm...that does seem to do the trick. Maybe this issue is triggered if you haven't saved all of the mandatory fields in your profile for it to pre-populate the checkout screen? If so, it's weird that it throws a cryptic error message rather than prompting you to fill in the missing information.

05-02-2014, 05:49 AM	#7
Jürgen Hubert Join Date: Sep 2004 Location: Oldenburg, Germany	Re: My change was rejected? Thanks! I had the same problem, and I discovered that my shipping address had been deleted for some reason. Entering it anew has allowed me to proceed. __________________ GURPS Repository • Sunken Castles, Evil Poodles - translating German folk tales into English!

05-02-2014, 07:04 AM	#8
t@nya Join Date: Nov 2005 Location: Newcastle, Australia	Re: My change was rejected? Same here. Thanks very much.

05-02-2014, 11:36 AM	#9
brandonm Cybernetic Overlord, Protector of the Fairness, Ebliberator of Stealage & Grand Purveyor of Laser Cats Join Date: May 2012 Location: Austin TX	Re: My change was rejected? Hi Everyone, This issue is related the shipping and billing addresses being blank in some Carts for a few customers. I'm still looking into what exactly caused this but the current fix is to simply go into your Account and edit/update your address. If that does NOT work for you please contact us at info@sjgames.com and be sure to let us know you tried editing your address already. Thank you, Brandon __________________ Brandon McClelland Digital Wizard sjgames.com

05-02-2014, 11:56 AM	#10
cybermancer2k1 Join Date: Oct 2004 Location: Washington	Re: My change was rejected? Faolyn's fix worked, but I want to report that you may have to take the extra step of logging out and then logging back in before completing your order. __________________ "I am so old now. I used to have so much mercy." --The Doctor