Cancelling a Paypal order

LoneWolf23k · 12-25-2009, 12:41 PM

Okay, here's the problem. I wanted to buy the Pyramid #14 pdf and the Dungeon Fantasy 8, using Paypal. I ended up cancelling at the last second because I wanted to use my credit card instead, but not before I'd pushed the "Pay" button. Which means the payment is now pending, waiting for the Order guys at SJGames to come back from Christmas vacation or something.

After wondering where the heck the items in the Cart went, I re-ordered Pyramid #14, paying with Credit Card. After checking my e-mail for the receipt, I discovered the Paypal order is now pending.

Question is, how do I cancel it? I don't want a double of the Pyramid download.

Steven Marsh · 12-25-2009, 04:15 PM

Obviously, any "official" answer is going to need to wait until after the new year, when the office reopens. (I don't seem to have access to any of the order-side stuff on the e23 site, so I can't see what's going on with your order "behind the scenes.")

However, is there any reason you can't leave it as "pending," and pay with any orders with the credit card until the pending order is canceled? If I'm reading you right, you weren't charged for the PayPal orders, right?

rlbeaver · 12-25-2009, 04:23 PM

It's happened to me a year or two ago, order is still pending. I just created a new order and left it there.

LoneWolf23k · 12-26-2009, 07:32 PM

Thanks for the info, guys. That's one weight of my mind.

Steven Marsh · 12-26-2009, 07:51 PM

Quote:

Originally Posted by LoneWolf23k

Thanks for the info, guys. That's one weight of my mind.

I hope you're happy! You didn't complete your PayPal order, and because of that the entire website crashed for 24 hours! :-)

robkelk · 12-26-2009, 07:56 PM

Quote:

Originally Posted by Steven Marsh

I hope you're happy! You didn't complete your PayPal order, and because of that the entire website crashed for 24 hours! :-)

We noticed! (Trust us, we noticed...)

The Fox · 01-04-2010, 01:32 PM

Quote:

Originally Posted by LoneWolf23k

Question is, how do I cancel it? I don't want a double of the Pyramid download.

You just shoot an e-mail to e23orders@sjgames.com and we take care of it. Though, like Steven says, there's little harm in just letting it sit. Orphaned pending orders are regularly taken out behind the chemical shed and shot (or "canceled," if you will), so it's no biggie.

12-25-2009, 04:15 PM	#2
Steven Marsh Join Date: Aug 2004	Re: Cancelling a Paypal order Obviously, any "official" answer is going to need to wait until after the new year, when the office reopens. (I don't seem to have access to any of the order-side stuff on the e23 site, so I can't see what's going on with your order "behind the scenes.") However, is there any reason you can't leave it as "pending," and pay with any orders with the credit card until the pending order is canceled? If I'm reading you right, you weren't charged for the PayPal orders, right? __________________ Steven Marsh Steve Jackson Games smarsh@sjgames.com

12-25-2009, 04:23 PM	#3
rlbeaver Join Date: Sep 2004 Location: Earth	Re: Cancelling a Paypal order It's happened to me a year or two ago, order is still pending. I just created a new order and left it there. __________________ -- Bob -- Just play. Have fun. Enjoy the game. - Michael Jordan

12-26-2009, 07:32 PM	#4
LoneWolf23k Join Date: Sep 2004	Re: Cancelling a Paypal order Thanks for the info, guys. That's one weight of my mind.

12-25-2009, 12:41 PM	#1
LoneWolf23k Join Date: Sep 2004	Cancelling a Paypal order Okay, here's the problem. I wanted to buy the Pyramid #14 pdf and the Dungeon Fantasy 8, using Paypal. I ended up cancelling at the last second because I wanted to use my credit card instead, but not before I'd pushed the "Pay" button. Which means the payment is now pending, waiting for the Order guys at SJGames to come back from Christmas vacation or something. After wondering where the heck the items in the Cart went, I re-ordered Pyramid #14, paying with Credit Card. After checking my e-mail for the receipt, I discovered the Paypal order is now pending. Question is, how do I cancel it? I don't want a double of the Pyramid download.