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Old 08-04-2008, 04:32 PM   #1
Shrale
 
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Default e23 Error

I'm getting the following error when I try to purchase 2 items from e23.

This is on almost every page including the login.
Here's the error:
http://s107.photobucket.com/albums/m...=e23-error.jpg

Quote:
By pressing "continue", you authorize Steve Jackson Games Incorporated to charge your card in the amount of $17.90 for your e23 order.

Please press "continue" once only; this transaction may take up to a minute to process.
Can you see if my purchase went thru or not, or if I got charged for double, etc.

Name on the purchase: Jay Alverson (above amount) at 2:31 pm Pacific.



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Last edited by Shrale; 08-04-2008 at 04:39 PM.
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Old 08-04-2008, 07:29 PM   #2
Paul
 
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Default Re: e23 Error

Please do not use the forums for customer service issues -- our representatives do not read them on a regular basis, and cannot respond in a timely manner.

For *all* customer service issues, please email orders@sjgames.com or call 1-866-FNORD23 between 9am and 5pm, Central Time.
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Old 08-04-2008, 09:57 PM   #3
balzacq
 
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Default Re: e23 Error

Nevertheless -- the status of particular orders notwithstanding -- there is a persistent "ssl_error_rx_unexpected_change_cipher" error on the e23 site (remarked on here and in at least one other thread) that is preventing certain browsers from correctly placing orders.

Might I suggest that you have your webmaster/server admin look into the status of your SSL certificate?
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Old 08-04-2008, 10:16 PM   #4
Steven Marsh
 
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Default Re: e23 Error

Quote:
Originally Posted by Shrale
Can you see if my purchase went thru or not, or if I got charged for double, etc.

Name on the purchase: Jay Alverson (above amount) at 2:31 pm Pacific.
This isn't an "official" customer support answer, since I'm not the go-to person for that. But I can help a bit while you write your question to them and wait for a response.

Anyway, I'm going to bet that you're using Firefox 3; there's a bug in that program currently. This issue has been dealt with elsewhere (see this thread for more info, including a fix; the relevant post is second from the bottom).

If your e23 account does not list the items you purchased, then the purchase has almost certainly not completed successfully; as I understand it, the code does "charge the credit card" and "add the item" in one fell swoop.

If your e23 account does have the items, you have been charged at least once; I don't think it can charge you twice, but I'm not certain.

Regardless, I would contact the proper customer support folks, as Paul suggested above. But following the linked tip should make your e23 shopping a bit easier in the future.
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Old 08-05-2008, 08:39 AM   #5
Shrale
 
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Default Re: e23 Error

well next AM and no order email, so I'm guessing it didn't work.

thanks for the link to fix FF3. I'll give it another try later.

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