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Old 07-19-2008, 09:25 AM   #1
djones
 
Join Date: Jul 2008
Default SSL Error on e23 credit card checkout

I was trying to pickup a pdf of Power-ups 2 today, and when I clicked on the secure link for credit card payment I got this error here:

Secure Connection Failed

An error occurred during a connection to secure.sjgames.com.

SSL received an unexpected Change Cipher Spec record.

(Error code: ssl_error_rx_unexpected_change_cipher)

The page you are trying to view can not be shown because the authenticity of the received data could not be verified.

* Please contact the web site owners to inform them of this problem.

This is me contacting the web site owners. :) I'm going to restart Forefox now to see if submitting the order fresh will help.
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Old 07-19-2008, 09:28 AM   #2
djones
 
Join Date: Jul 2008
Default Re: SSL Error on e23 credit card checkout

Looks like I can't log in to e23 or to Pyramid now, so I assume it's a general SSL error at the SJG end and I'll just wait for your server support to fix it. :)
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Old 07-19-2008, 09:34 AM   #3
robkelk
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Default Re: SSL Error on e23 credit card checkout

I just logged into e23, gave ratings for a few products, and logged out with no problems. I suspect the problem might not be on their end...

Also, it's best to e-mail problem reports to e23@sjgames.com instead of (or in addition to) posting them here. I'm told they read their mailbox more often than they read this forum.
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Old 07-19-2008, 01:53 PM   #4
djones
 
Join Date: Jul 2008
Default Re: SSL Error on e23 credit card checkout

Quote:
Originally Posted by robkelk
I just logged into e23, gave ratings for a few products, and logged out with no problems. I suspect the problem might not be on their end...

Also, it's best to e-mail problem reports to e23@sjgames.com instead of (or in addition to) posting them here. I'm told they read their mailbox more often than they read this forum.
You're right, and I've mailed them now...I also included the fact that someone else was able to log in. Thanks :)
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Old 07-20-2008, 11:06 PM   #5
tratclif
 
Join Date: Aug 2004
Location: Chillicothe, OH
Default Re: SSL Error on e23 credit card checkout

It seems to be a Firefox 3 problem -- I'm getting the same error message with Firefox, but not with Safari (need to echo this to the mail address...)
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Old 07-21-2008, 08:00 AM   #6
Paul
 
Join Date: Jul 2004
Location: Austin
Default Re: SSL Error on e23 credit card checkout

Quote:
Originally Posted by djones
* Please contact the web site owners to inform them of this problem.

This is me contacting the web site owners. :) I'm going to restart Forefox now to see if submitting the order fresh will help.
Just to clarify: posting on the forums does *not* count as "contacting the web site owners." Sorry, but for various reasons -- some required by outside forces -- email is the standard.
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Old 07-21-2008, 12:19 PM   #7
Celti
 
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Join Date: Jun 2007
Location: USA, Arizona, Phoenix
Default Re: SSL Error on e23 credit card checkout

It's an error in Firefox 3's SSL stuff.

Going to Options > Advanced > Encryption, and disabling TLSv1 will fix it for now.

If you need to keep TLSv1 enabled for some reason, you can also go to about:config and set security.enable_tls_session_tickets to false.

If you need *that* enabled, don't use Firefox until 3.1 is out.
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Old 07-21-2008, 12:51 PM   #8
djones
 
Join Date: Jul 2008
Default Re: SSL Error on e23 credit card checkout

Paul: Fair enough, thanks for the clarification and I'll remember that for any future stuff.

Celti: Yep, that did the trick, thank you. :)
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Old 08-08-2008, 09:02 AM   #9
Batjutsu
 
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Join Date: Aug 2008
Location: Blackpool, England
Default Re: SSL Error on e23 credit card checkout

Cheers for the info, I was getting sick of refreshing in the hopes it would work the next time ;-)
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