Quote:
Originally Posted by weby
Some of it is that computers have gotten somewhat easier to use, but a lot of it is that most users actually can do basic troubleshooting, installation and such tasks fairly well. They do not really usually know why they are doing the things they are doing and they definitely are taking extra time and such, but that is what skill 10 is after all(average human with one point in computer operation), it does not make you professional in it.
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I don't know, I have no computer skill as such but I can perform some basic tasks that you list (installation, troubleshooting etc.) by following instructions which appear in front of me when I either click the relevant icon or Google my problem. So I think that computers are easier to use and also systems support is easier, in that the internet provides a giant user manual.