Quote:
Originally Posted by offsides
I had similar problems at a former apartment of mine. You need to "eat your way up the food chain" until you find someone who will help you. Start with the regular customer line and ask for a supervisor. If that doesn't work, I usually look up the corporate office phone number and ask to speak to the "Corporate Ombudsman" - if they don't know what you mean, it's the complaint department. Most of the time I've had very good luck finding someone whose job it is to protect the company from customers who have a legitimate complaint and aren't being helped at a lower level, including once having a VP call me back and handle things personally (granted, that was a corporate-level complaint, not just me personally, but still...).
Good luck, and I don't blame you for being unhappy with FedEx right now...
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This is strange. In Michigan FEd Ex is handing my delivery off to the USPS. Supposed to be at the house when I get home.