[Andrew Hackard]

Among other things, contacting us with the details of your order allows us to track where the problem occurred. If it’s our warehouse staff, then we need to remind them to look for bent spines. If it’s not our warehouse staff, then we need to contact the shipper and let them know this is a problem that we don’t expect to see recur.

It also allows us the chance to make it right with an unbent book, of course, which is the most important part of all.