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Old 10-30-2019, 09:17 PM   #48
Andrew Hackard
Munchkin Line Editor
 
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Join Date: Aug 2004
Location: Austin, TX
Default Re: Kickstarter: Dungeon Fantasy Magic Items 2, Powered by GURPS

Among other things, contacting us with the details of your order allows us to track where the problem occurred. If itís our warehouse staff, then we need to remind them to look for bent spines. If itís not our warehouse staff, then we need to contact the shipper and let them know this is a problem that we donít expect to see recur.

It also allows us the chance to make it right with an unbent book, of course, which is the most important part of all.
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