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Captain Joy 02-17-2017 10:40 AM

[My Orders] balance due & credit owed
I was looking through My Orders and notice that under the "Payment State" column they are nearly all listed as "paid". However, there are four listed as "balance due" and one listed as "credit owed". All these orders are from about six years ago or more.

Three of the five orders, I have the pdf files for; two of the five I don't.

What should I do?

Melody 02-20-2017 08:26 AM

Re: [My Orders] balance due & credit owed
Hey Captain!

I took a look into this for you and found that there are 4 orders on your account that are showing in this manner - fortunately nothing is actually owed.
This is a display error that is caused by the system when the pricing of something changes. Your orders are from our old system and they do not interact with the new system in the same way as newer orders do.

I'm sorry for any confusion! I hope this explains it for you :)

Captain Joy 02-21-2017 07:10 AM

Re: [My Orders] balance due & credit owed
Got it. All is again right in my GURPS world.

Refplace 02-24-2017 08:46 AM

Re: [My Orders] balance due & credit owed
Thank you Melody,
I have had the same problem and I was not concerned enough to ask but I was curious.

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